Frequently Asked Questions
How do I create an account on UnGradely?
Creating an account on UnGradely is easy! Just click on the
Login/Register option from the main menu (☰) on the homepage. Choose
Sign Up, then enter your phone number, email address, and password. Once verified, your account will be ready to access all our courses.
How do I use an Access Code on UnGradely?
To redeem your Access Code, log into your UnGradely account. Click on the
Menu (☰), then go to
My Courses. At the top-right, tap the
🎁 Gift icon. Enter your access code, and the associated course will be instantly added to your dashboard.
How do I take a course on UnGradely?
Once you've either purchased a course or redeemed it using an access code, the course will appear under your
My Courses section. Simply click on the course image to start learning immediately.
I’m having trouble logging in—what should I do?
Click on the
Forgot Password option on the login screen. A reset link will be sent to your registered email. Use the link to create a new password and try logging in again.
Still stuck? Reach out to our support team at
support@ungradely.com with your issue details, and we’ll help you right away.
I am unable to access the course, what should I do?
Please make sure you are logged in with the same email ID that you used to purchase or activate the course via access code. Check your
My Courses section for the course.
If it still doesn't appear, please contact our support team at
support@ungradely.com and include your registered email and course details.
How can I report an issue on the app?
If you experience any technical glitches, login issues, or course errors, please send us a detailed email at
support@ungradely.com. Our team will get back to you as soon as possible.
